Help Center

Install Audio Video Attachments and set up your agent API token.

Browse the full ticket conversation in a Slack-style chat timeline with inline media.

Play audio, watch video, preview images and PDFs — inline, without leaving the ticket.

Write rich-text replies and private notes, attach files, and send them from the compose box.

Record live audio with a waveform visualiser and attach it directly to a reply.

Record live video with background blur, mic mute, and camera controls — then attach it to a reply.

Speed up your workflow with keyboard shortcuts for navigation, recording, and sending.

Install and set up Kanban Board Pro for your Freshdesk account.

Create, rename, share, and organise multiple boards for your team.

Choose what axis your board is organised by and customise its columns.

Narrow down tickets with filters, change sort order, and switch between swimlane and standard views.

View ticket details, drag tickets between columns, and update ticket properties from the board.

Send replies, add private notes, upload files, and record audio or video — all without leaving the board.

Configure the Agent API Token setting, switch themes, and use keyboard shortcuts.