Terms of Service

Taroo Technologies Private Limited, a company incorporated under the Companies Act, 2013 ("Taroo", "we", "us" or "our"), operates online applications that complement a user's use of Freshdesk and Freshservice features and programs.

Recitals

A. These Terms of Service ("Terms") govern your use of any Application. These Terms form a binding contractual agreement between you, the other Users, and Taroo.

B. These Terms are important and you should read them carefully. You may contact us with any questions before you use the Application by emailing support@taroo.in.

C. By using the Application you acknowledge and agree that you have read and understood these Terms and you agree to be bound by them. If you do not agree to the Terms, please do not use the Application.

D. These Terms constitute an electronic record within the meaning of the Information Technology Act, 2000 (India) and rules made thereunder, and do not require a physical or digital signature to be valid and binding.

1. Definitions

1.1. "Application" means any Taroo application acquired through https://www.freshworks.com/apps.

1.2. "Confidential Information" means any of our information, or the information of another User which is designated as confidential or which is of a confidential or sensitive nature, which is marked or denoted as confidential or which a reasonable person to whom that information is disclosed or to whose knowledge the information comes would consider confidential.

1.3. "Content" means anything that is uploaded or otherwise transmitted through the Application, and when introduced by you, it is your Content.

1.4. "Data Processor" means Taroo or any third party that we use to process your personal information.

1.5. "Feedback" means any suggestion, idea, enhancement request, recommendation, correction or other feedback you provide to us relating to the Application.

1.6. "Force Majeure Event" means any event beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, riot, civil commotion, internet or telecommunications outages, governmental action, or failure of third-party infrastructure.

1.7. "Intellectual Property" means all intellectual property rights (including, without limitation, all registered and unregistered copyright, designs, trademarks and patents) of any nature in any technology, trade secrets, User details (including, but not limited to, User emails, telephone numbers and addresses) and User-related information, software, program, inventions, designs, works and subject matter belonging to us.

1.8. "Membership Data" means any information provided by you to us as required to access or use the Application.

1.9. "Third Party" means an entity other than us, our subsidiaries or You.

1.10. "User" means any person who purchases the Application and accesses the Application, regardless of the nature of that access whether that party is or is not identified to us.

1.11. "You" means a User or any other person accessing the Application.

1.12. "Freshworks Website" means the website located at www.freshworks.com.

2. Eligibility

2.1. You must be at least 18 years of age and have the full legal capacity to enter into a binding contract in your jurisdiction to use the Application. By using the Application, you represent and warrant that you meet this requirement.

2.2. If you are using the Application on behalf of a company, organisation, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In such case, "you" and "your" refer to that entity. If you do not have such authority, you must not use the Application.

2.3. The Application is not available to any User who has been previously suspended or removed from the Application by us.

3. Use of the Application

3.1. We grant you a non-exclusive, non-transferable, revocable, limited licence to use the Application strictly in accordance with these Terms and solely for your internal business purposes.

3.2. The Application may contain links to other websites and may contain Content added by Third Parties. We do not endorse, sponsor or approve any such user-generated content or any content available on any linked website. We expressly disclaim all liability for any Content transmitted through the Application, or otherwise transmitted to any User by any other means, or by any person, including your reliance on such Content.

3.3. You acknowledge and agree that the Application may not operate on a continuous basis and may be unavailable from time to time (including for maintenance purposes).

3.4. You must not directly or indirectly:

• (a) use the Application to create any service, software or documentation that performs substantially the same functionality as the Application;
• (b) disassemble, decompile, reverse engineer or use any other means to attempt to discover any source code, algorithms or trade secrets underlying the Application;
• (c) encumber, sublicense, transfer, distribute, rent or lease the Application in favour of a third party;
• (d) adapt, combine, create derivative works of or otherwise modify any Application;
• (e) circumvent, disable or otherwise interfere with security-related features or features that prevent or restrict use or copying of any content; or
• (f) use automated tools, bots, scrapers, or scripts to access the Application in a manner that sends more requests than a human could reasonably produce in the same period of time.

3.5. Account security. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@taroo.in if you suspect any unauthorised use of your account. We are not liable for any loss resulting from your failure to safeguard your credentials.

4. User Conduct

4.1. By accepting these Terms, you represent that you:

• (a) have the capacity to accept these Terms; and
• (b) will provide, or have provided, and will maintain and promptly update the Membership Data and ensure that information provided is accurate, current and complete.

4.2. You must not use the Application for any illegal, immoral or unethical purpose.

4.3. You must not knowingly directly or indirectly:

• (a) interfere or attempt to interfere with the proper working of the Application or any activities conducted on the Application;
• (b) bypass any privacy settings or measures we may use to prevent or restrict access to the Application; or
• (c) run mail lists, Listserv, any form of autoresponder or "spam" on the Application.

4.4. You must not use the Application for the purpose of transmitting any Content that:

• (a) is inaccurate, harmful, obscene, pornographic, defamatory, racist, sexist, threatening, violent, offensive, abusive, vulgar, profane, indecent, unlawful, harassing, or otherwise objectionable to us or other Users of the Application, including any Content which is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation and/or any physical or mental disability;
• (b) exploits another person in any manner;
• (c) includes unauthorised disclosure of personal information;
• (d) advertises services for non-individuals or for any other reason which is not aligned to the purposes for which the Application is intended;
• (e) violates or infringes anyone's intellectual property rights; or
• (f) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

4.5. You are solely responsible for the Content and all activities that occur while using the Application.

4.6. If you misuse the Application in contravention of these Terms, we may, at our sole discretion, restrict, suspend or disable your access to the Application without prior notice and without liability to you.

5. Your Content

5.1. We will only use your Content to provide you with the use of the Application, or as may be required to comply with any applicable law, legal requirement, police investigation or request from a government authority.

5.2. Subject to clause 4.4 and any complaint made against you, we will only record and store your Content to provide you with and improve your use of the Application. For the avoidance of doubt, we will not:

• (a) store any of your data other than the specific field requested by you and the associated Freshdesk ticket (i.e., we will not passively or automatically read your Freshdesk data); or
• (b) write any of your Content to Freshdesk other than as necessary to provide you with the use of the Application.

5.3. We reserve the right to disclose any information as necessary to satisfy any applicable law, legal requirement, police investigation or request from a government authority.

5.4. We will promptly delete any and all copies of your Content following the earlier of:

• (a) when it is no longer needed to provide you with the use of the Application; or
• (b) upon your written request.

5.5. You grant us a worldwide, royalty-free, non-exclusive, limited licence to host, store, process and display your Content solely to the extent necessary to provide the Application. This licence terminates when your Content is deleted in accordance with clause 5.4.

5.6. For further information, please read our Privacy Policy.

6. Feedback

6.1. If you provide Feedback to us, you hereby grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up licence to use, reproduce, modify, create derivative works from, and incorporate that Feedback into our products and services without any obligation of compensation, attribution, or confidentiality to you. You represent and warrant that you have the right to grant this licence.

7. Payment

7.1. If an Application requires payment of a fee, the purchase price will be disclosed to you prior to your access to the Application.

7.2. All payments are handled exclusively by Freshworks. Any dispute related to billing, payment processing, refunds or chargebacks must be directed to Freshworks. Taroo has no liability in connection with payment processing errors, failed transactions, or refund requests.

7.3. All fees are exclusive of applicable taxes. You are responsible for all taxes, duties, and levies arising from your purchase, other than taxes on Taroo's net income.

8. Confidential Information

8.1. You agree to keep the Confidential Information confidential and only use or disclose such information for the purposes authorised by the owner of the Confidential Information.

8.2. The obligations of confidentiality in clause 8.1 will not apply to information which:

• (a) is generally available in the public domain except where such availability is as a result of a breach of these Terms;
• (b) was known prior to the disclosure of the information by you; or
• (c) is required to be disclosed by an applicable law or court order, provided that (where permitted by law) you give us prompt written notice of such requirement and reasonably cooperate with any effort by us to seek a protective order.

8.3. The obligations in this clause 8 survive termination of these Terms for a period of 5 years.

9. Intellectual Property Rights

9.1. Nothing in these Terms constitutes a transfer of any Intellectual Property rights. You acknowledge and agree that, as between you and us, we own all Intellectual Property rights in the Application, including all underlying software, code, algorithms, databases, trade secrets, documentation, user interface designs, and branding.

9.2. You must obtain express written permission from us if you wish to reproduce any aspect of the Application or other Intellectual Property owned by us.

9.3. All trademarks, service marks, logos and trade names displayed in or through the Application are proprietary to Taroo or their respective owners. Nothing in these Terms grants you any licence or right to use them.

9.4. IP infringement notice. If you believe that any Content in the Application infringes your intellectual property rights, please notify us at support@taroo.in with: (i) identification of the work claimed to be infringed; (ii) identification of the allegedly infringing material and its location; (iii) your contact details; and (iv) a statement of good-faith belief and accuracy. We will investigate and take appropriate action.

10. Termination and Suspension

10.1. These Terms will continue in force until you withdraw your consent or such time that the Terms are varied or replaced, but we may terminate the Terms or the Application at any time and without prior notice at our sole discretion.

10.2. We may suspend or terminate any User from using the Application without notice at our sole discretion.

10.3. We reserve the right to change or discontinue any feature of the Application, or the Application in whole or in part, at any time at our sole discretion.

10.4. Effect of termination. Upon termination or expiry of these Terms for any reason: (a) all licences granted to you immediately cease; (b) you must stop using the Application; and (c) we will process your Content as described in clause 5.4. Termination does not affect any rights or obligations accrued prior to the termination date.

10.5. Survival. Clauses 1 (Definitions), 5.3 (Disclosure obligations), 6 (Feedback), 8 (Confidential Information), 9 (Intellectual Property), 11 (Limitation of Liability), 12 (Disclaimer of Warranties), 13 (Assumption of Risk), 14 (Indemnification), and 15 (General) survive any termination or expiry of these Terms.

11. Limitation of Liability

11.1. We shall not be liable to you in respect of any losses suffered or incurred by you arising out of or in connection with your use of the Application.

11.2. You shall be liable for any loss, damage or injury to any party or parties (including to us, Third Parties and other Users) resulting from your negligent acts or omissions through your use of the Application and shall indemnify and keep us indemnified against any claim or claims made against us.

11.3. In no event shall we be liable to you or a third party for any:

• (a) loss or inaccuracy of or damage to data, loss or interruption of use of the Application, or cost of procuring substitute technology, goods or services; or
• (b) indirect, punitive, incidental, reliance, special, exemplary or consequential damages including, but not limited to, loss of business, revenue, profits and goodwill.

These limitations are independent from all other provisions of this agreement and shall apply notwithstanding the failure of any remedy provided herein.

11.4. Without limitation to the foregoing, you agree that our aggregate liability, if any, arising out of any kind of legal claim or action in any way connected to your use of the Application will be limited to the total amount paid by you (if any) for the relevant Application in the 12 months immediately preceding the event giving rise to the claim.

11.5. Force Majeure. We will not be in breach of these Terms or liable to you for any delay or failure to perform our obligations if such delay or failure results from a Force Majeure Event. We will promptly notify you and use reasonable efforts to resume performance as soon as practicable.

12. Disclaimer of Warranties

12.1. The Application is provided on an "as is" and "as available" basis without any warranty of any kind, either express or implied. You acknowledge that we make no representation or warranty:

• (a) that your access to the Application (including any payment platforms on the Application) will be timely, secure, uninterrupted and/or error-free;
• (b) that the Application will be compatible with any feature or program associated with the Freshworks Website;
• (c) that any defects on the Application will be corrected;
• (d) that any information disclosed on the Application will be accurate, up to date, complete or useful; or
• (e) that the Application or the server which stores and transmits the Application to you is free from viruses or any other harmful components.

12.2. To the maximum extent permitted by applicable law, we expressly disclaim all warranties, whether express, implied, statutory or otherwise, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

12.3. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you to the extent prohibited by applicable law.

13. Assumption of Risk

13.1. You agree and understand that you assume all risks when using the Application, including without limitation any and all of the risks associated with any online or offline interactions with other Users and Third Parties, any reliance on information provided through the Application, and all risk for any damage to your computer system or loss of data.

14. Indemnification

14.1. You agree to indemnify, defend, and hold harmless Taroo Technologies Private Limited and its officers, directors, employees, agents, licensors, and suppliers from and against all claims, actions, liabilities, damages, costs, losses and expenses (including reasonable legal costs on a full indemnity basis) that arise out of or in connection with:

• (a) your use of or access to the Application;
• (b) your violation of these Terms;
• (c) your violation of any applicable law or the rights of a third party (including intellectual property rights or privacy rights); or
• (d) any Content you submit, post or transmit through the Application.

14.2. You will be responsible for and will indemnify us against liability for all loss, damage or injury to persons or property caused by you, or your employees or agents, and the amount of all claims, damages, costs and expenses which may be paid, suffered or incurred by us in respect of any such loss, damage or injury will be made good at your expense.

14.3. We reserve the right to assume exclusive control of any matter subject to indemnification by you, at our expense. You agree to cooperate with our defence of any such claim. You must not settle any such claim without our prior written consent.

15. General

15.1. These Terms prevail in the event that anything in, or associated with, the Application is inconsistent with these Terms.

15.2. If a provision of these Terms is invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.

15.3. These Terms shall be governed by and construed in accordance with the laws of Tamil Nadu, India, without regard to its conflict of law provisions.

15.4. Dispute resolution. Before initiating any formal legal proceedings, you agree to notify us in writing at support@taroo.in and allow us 30 days to resolve the dispute. If the dispute is not resolved within that period, the parties agree to attempt resolution through good-faith mediation before resorting to litigation. Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief.

15.5. Subject to clause 15.4, both parties irrevocably submit to the exclusive jurisdiction of the courts of competent jurisdiction in Tamil Nadu, India for the resolution of any disputes arising out of or in connection with these Terms.

15.6. We are not liable whatsoever to you for any direct or indirect losses and/or expense suffered by you arising out of a breach by us of these Terms, including our negligence.

15.7. Our failure to enforce any provision of these Terms shall not be treated as a waiver of that provision, nor shall it affect our right to subsequently enforce that provision.

15.8. Assignment. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may freely assign these Terms, in whole or in part, including in connection with a merger, acquisition, or sale of assets. Any purported assignment in violation of this clause is void.

15.9. We may provide any notice required under these Terms by sending an email to each User ("Notice"). Notice is deemed received 24 hours after the email is sent, unless we receive a delivery failure notification. You consent to receiving notices electronically, and this consent satisfies any requirement that notices be in writing under applicable law including the Information Technology Act, 2000 (India).

15.10. We may amend or vary these Terms at our sole discretion by giving reasonable Notice, and the varied Terms take effect immediately upon Notice being given. Your continued use of the Application after any variation of these Terms will be deemed to constitute your acceptance of the varied Terms. If you do not accept the varied Terms, please discontinue your use of the Application before the effective date of the variation.

15.11. Export compliance. You agree to comply with all applicable export and import control laws and regulations. You represent that you are not on any government list of prohibited or restricted parties and that you will not use the Application in connection with any activities prohibited by such laws.

15.12. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us with respect to the Application and supersede any prior versions of these Terms and all other prior communications whether oral or written, express or implied.

15.13. These Terms are effective as and from May 5, 2026. Prior versions remain applicable to activity that occurred before this date.