Configuring Columns

Column Axis Types

Each board is organised along a single axis — the field that determines what each column represents. You can choose from:

• Status — your Freshdesk ticket statuses
• Agent — assigned agent
• Group — support group
• Priority — ticket priority
• Ticket Type — type field
• Tag — one column per tag (tickets appear in every column whose tag they carry)
• Custom Field — any dropdown custom field on your tickets

Only tickets that match a column’s value appear in that column. Tickets with no matching value are not shown on the board.

Adding a Column

Open Board Settings, then add a new column by selecting the value you want to track. The column appears on the board with its matching tickets loaded immediately.

You can add up to 15 columns per board. Attempting to add a 16th is blocked with a clear message.

Removing a Column

Open Board Settings and remove the column. Only that column is removed — all other columns and their tickets are unaffected.

Reordering Columns

Drag the handle on any column in Board Settings to reorder it. The new order is reflected on the board straight away and persists across reloads.

Persisting Configuration

All column changes — types, values, and order — are saved automatically. When you reload the page, your board is restored exactly as you left it.

Need Help?

Email us at support@taroo.in and we’ll respond within one business day.