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freshdesk audio video attachments

Keyboard Shortcuts

Opening the Shortcuts Reference

Press ? or click the keyboard icon (⌨) in the modal header to open the interactive shortcuts reference. Press Escape or click outside to close it.


All Shortcuts

ShortcutAction
JScroll conversation timeline down
KScroll conversation timeline up
G GJump to the oldest message (press G twice within 500 ms)
Shift+GJump to the newest message

Conversation

ShortcutAction
RRefresh conversations
TToggle light / dark theme
EscapeClose modal (shows “Discard & close” confirmation if compose box has content)

Compose Box

ShortcutAction
CFocus the compose editor
NToggle Reply / Private Note mode
AOpen audio recorder
VOpen video recorder
Cmd/Ctrl+EnterSend the message

Rich-Text Formatting (while text is selected in the compose box)

ShortcutAction
Cmd/Ctrl+BBold
Cmd/Ctrl+IItalic
Cmd/Ctrl+UUnderline
Cmd/Ctrl+Shift+XStrikethrough

Reference

ShortcutAction
?Open keyboard shortcuts reference

When Shortcuts Are Disabled

Single-key shortcuts (J, K, R, T, C, N, A, V) are disabled while the cursor is inside any text field — the compose editor, the CC field, or any other input. Typing those keys inserts characters instead.

Chord shortcuts (Cmd/Ctrl+key) remain active even while a text field is focused.


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