See every attachment. Record video. Reply faster.
Stop switching tabs to view attachments or record a video. Everything your support team needs is now inside the ticket.
21-day free trial · No credit card required
From scattered tabs to one sidebar
- Switching tabs or opening new windows to view attachments
- No way to see all media from the full ticket thread in one place
- Recording a voice note or video requires an external tool
- Freshdesk's default reply list has no inline media players
- Each agent replies through the admin account — no individual attribution
- Full conversation timeline with inline audio, video, image, and PDF playback
- Every attachment from every reply in one scrollable sidebar
- Record a voice note or video message and send it directly from the ticket
- Rich-text composer with formatting, CC, and file attachments — all in the sidebar
- UBAC: each agent replies with their own API token — replies come from them, not the admin
Everything you need
Built specifically for Freshdesk support teams. Every feature designed for real workflows.
Images. Audio. Video. PDFs. All inline.
The conversation timeline surfaces every attachment from every reply — images render as thumbnails, audio plays with a waveform player, video in a branded player, and PDFs open in a full-screen preview. No tab switching. No external tools.
One click. Full screen. Still in the ticket.
Click any attachment to open it full-screen inside the app. PDFs use the browser's native renderer, images open in a lightbox, audio and video in branded players. The conversation stays behind the overlay — you never lose your place.
Write. Format. Attach. Send.
The built-in composer supports bold, italic, strikethrough, lists, blockquote, and links. Attach up to 5 files per reply (up to 20 MB each), add CC recipients with multi-email validation, and toggle between reply and private note — all without leaving the sidebar.
Record a video message. From inside the ticket.
Click the camera icon and start recording — no screen-share tool, no third-party app. Enable background blur, pick your camera and mic, pause mid-recording, and preview before you send. Video clips up to 25 MB go straight into the reply.
Voice messages. Instantly.
Hit record and speak. A live waveform visualiser shows your voice in real time. Choose your microphone, pause to collect your thoughts, preview, and send. Audio clips up to 15 MB are attached directly to the reply.
Built for long support sessions.
Toggle between light and dark mode from inside the modal. The theme is saved per agent and restored automatically. Every component — waveform players, conversation bubbles, the composer — is fully polished in both modes.
Built to the last detail
UBAC
Each agent uses their own Freshdesk API token. Replies come from them — not the admin account — so customers always see who they're talking to.
Keyboard Shortcuts
Navigate with J/K, jump to top with GG, focus the composer with C, and start recording with A or V. Press ? for the full reference.
Accessible
Built to WCAG 2.1 AA. Every dialog has a focus trap, all controls have accessible labels, and state changes are announced to screen readers.
Custom Media Players
Branded audio and video players with waveform progress, speed control, Picture-in-Picture, and download — no native browser controls.
Reply & Note Mode
Toggle between a customer-visible reply and a private internal note in one click — right from the composer, without navigating away.
Attach Anything
Any file up to 20 MB, up to 5 per reply. Images, audio, video, PDFs, Office docs, ZIPs — all in the same composer.
Simple pricing
Start free, pay when you're ready.
Free Trial
Full access to all features for 21 days, no credit card required.
Paid
Per-agent pricing. Install from the Freshdesk Marketplace.
Ready to try Audio Video Attachments?
21-day free trial. No credit card required. Install directly from the Freshdesk Marketplace.
Install Free on Freshdesk →Have questions? We're here to help.